Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items, such as personalized or custom products, may not be eligible for return. If you are unsure about the eligibility of an item, please contact us before making a return request.
Return Process
To initiate a return, you must email us at info@wanderlustsgoods.com within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above for returning the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@wanderlustsgoods.com. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
Contact Information
If you have any questions regarding this Return and Refund Policy or need assistance with a return, please reach out to us via email at info@wanderlustsgoods.com. We are here to help and will respond to your inquiries as soon as possible. Thank you for shopping with wanderlustsgoods.com.